Ticketing Info Pack 2024.docx

Red61 Producer Portal.docx

This pack is everything you’ll need to help you set up special offers, arrange comp tickets, check your sales and view reports.

INTRODUCING THE TEAM

Team Tickets for 2024 are Georgie Donohue and China Paul, as well as a handful of wonderful casual box office staff.

For any customer queries or comp cancellations, email [email protected]

For everything else, email Georgie and China  on [email protected]

Email is the best way of reaching our ticketing team (and majority of changes need to come through by email so there’s a paper trail), but if there are any emergencies then please feel free to call. A mobile phone number will be shared with you closer to the Festival if you urgently need to speak to someone from the ticketing team by phone.

MELBOURNE FRINGE TICKETING FAQS

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Can I sell my own tickets?

No – Melbourne Fringe manages the pre-sold tickets for all events through our ticketing system, via our website, phone line and at our box offices at the Festival Hub during the Festival dates. Producers/artists are not permitted to sell tickets by any other means, except for door sales, which are sales occurring at the venue from thirty minutes prior to each performance.

How do door sales work?

Door sales and front of house are sometimes managed by the producer, and sometimes managed by your venue. This will vary depending on the arrangement you have with your venue, so please make sure you discuss box office and front of house operations with your venue in advance.

Here are some possible scenarios:

  1. Your venue manages all box office / front of house and doesn’t need anything from you, yay!
  2. Your venue just requires you to print off a Seat Listing report and give it to their Box Office staff